At Traditional Maker, we value your satisfaction and strive to ensure that each piece of our handcrafted pottery brings joy to your space. If you're not completely satisfied with your purchase, we’re here to help.

🕒 Return Period

You may request a return within 30 days of receiving your order.
Unfortunately, we cannot offer refunds or exchanges after this period.

✅ Eligibility for Returns

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase (order number or receipt) is required.

❗Custom or personalized orders are non-refundable, unless they arrive damaged or defective.

💸 Refunds

• Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

• A refund will be processed to your original payment method within 5–10 business days if approved.

🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, contact us within 3 days of delivery.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or our error.

• We recommend using a trackable shipping method and purchasing shipping insurance.

❗Damaged or Defective Items

• If your order arrives damaged, please contact the shipping carrier immediately to file a claim.

• Save all packaging materials and take clear photos of the damaged item(s).

• You may also contact us for assistance.

📦 How to Start a Return

Please email us at traditionalmaker100@gmail.com with the following:

• Your full name

• Order number

• Reason for return

• Photos (if applicable)

We will provide you with return instructions and a return address.

📍 Contact Us

If you have any questions about your return, don’t hesitate to reach out:

📧 Email: traditionalmaker100@gmail.com
📞 Phone/WhatsApp: +212 762-329347
🕘 Hours: Monday–Friday, 9:00 AM – 5:00 PM (Morocco time)